Consumer FAQ and Service Guide

What is LA Deals?
We have worked with local businesses, restaurants, spas, and other great experiences around Los Angeles to offer consumers great daily deals generally at 50% off or more.

How can I be notified about Today’s Deal?
Check out our website daily for the local deals, or subscribe to our daily email alerts by subscribing at the top of our homepage.

How long will a deal run on LA Deals?
The deal will run the preset time or until the maximum quantity has been reached. 

How do I purchase today’s deal?
Read the offer's terms (including fine print) and click on "Buy It Now!" to purchase the deal. Login using your LA Deals account information and proceed with the checkout process. If you don't have an account, you will need to create one by clicking on the "Sign Up" link at the top of the page.

The deal says “sold out.” Can I still purchase the offer?
All deals are time sensitive and some have limited quantities available for purchase. A deal becomes "sold out" when it reaches this limit. Please check back soon for our next great offer.  

Purchasing The Deal
Why do I need to log in to buy the deal?
With a login and password we will be able to immediately assign a voucher to you upon purchase. Additionally, if you lose your voucher, this is an effective way for you to receive another copy of the voucher through email, or by logging into your account. As a returning user to LA Deals, your information will be in our system in order to expedite your checkout process during your next purchase.  

Can I purchase more than one deal and voucher?
Yes. However, some offers have a limit on how many can be purchased. Make sure to read the maximum number of deals allowed per person before purchasing. 

I tried to purchase a deal and it timed out on your site. Was my transaction completed?
Make sure to check your account history under the My Deals tab to see if the purchase was processed. If the voucher appears in your account, your transaction was completed. If you have additional questions, please contact LA Deals at ladealshelp@latimes.com.

What type of credit cards do you accept to purchase a deal?
We accept the following credit cards to purchase deals: VISA, Mastercard, Discover and American Express. 

How will my deal purchase appear on my credit card statement?
Your deal purchase will appear as "LA Deals".

Is purchasing a Deals daily deal safe? Will you share my personal information or credit card number?
Purchasing a deal from LA Deals is safe. We respect our customers and promise not to share your credit card information and will adhere to our privacy policy with respect to your personal information.  For more information on our privacy policy, view our privacy policy link on our website. LA Deals safeguards your personal and credit card information using the latest encryption technology and security provider.

Can I purchase the deal as a gift?
Yes, the deal can be purchased and given as a gift.  The LA Deals voucher can be forwarded to your recipient by email, or the actual voucher can be printed and given.  You can personalize the voucher with "To", "From" and a gift message.  To do this check the 'giving this as a gift' box on the purchase page and fill in the fields that you'd like to use.  (The great deal price that you just paid will not print on the gift voucher.)  Please note that if you want to purchase multiple gifts and give these gifts to more than one recipient, and use more than one voucher, we recommend purchasing each gift separately.  Otherwise all the gifts will appear on one voucher.

My credit card was declined.
You will receive an on screen message notifying you that your credit card was declined. Please try submitting the card again (or a different credit card) in order to purchase the deal while it is still available.

I've purchased a deal. How and when will I receive my voucher?
Once your credit card has been processed, you will receive an emailed version of the voucher to redeem the offer through its expiration date. Your voucher will also be available to print online by logging into your LA Deals account. 

I haven't received my voucher.
If you have not received your voucher following your purchase and confirmation, you will still receive an email from us to the address you registered with initially. If for some reason your voucher has not been delivered to your inbox (make sure to check your spam box too).  Lastly you can click on “My Deals” after you sign in.  Finally, please contact LA Deals if you continue to have problems at ladealshelp@latimes.com.

I accidentally closed the screen with my voucher on it. How can I retrieve my purchased deal?
To retrieve your voucher, check your email inbox or log into your account and visit My Deals to print a copy.

Are the vouchers transferable?
Yes, the voucher is transferable once you have received it through email. Just print it out and give it like a traditional certificate.  

Deal Redemption
How do I redeem a voucher?
After your transaction has been completed, an emailed version will be sent to your inbox. All redemption instructions for the deal will be labeled on the voucher.

I lost my original voucher, and deleted the voucher email. What now?
If you cannot find your original voucher, login to your LA Deals account to view your order history where you can reprint your voucher.

Can I give my voucher to a friend even though it has my name on it?
Yes. Even if you purchased the deal, you can share the offer with a friend. Deals are transferable, unless specifically noted on the deal page or on the voucher itself.

Can I use my voucher the day I purchase the deal?
Typically the voucher is not redeemable the same day it is purchased, but the following day. Please check your voucher for additional details as every offer may have different redemption rules.

Does the deal have to be used the same day I purchase it?
No. Each deal lists an expiration date specific to the offer that you will be able to see before purchasing. 

What happens if the deal expires before I use my voucher?
If the deal has expired, the voucher may still be redeemed at the original price paid, however, you will not be able to participate in the deal. This rule is governed by gift certificate laws in your state. 

What if I purchased a voucher and I can't get an appointment with the merchant or service?
If an appointment is required for the service purchased on the voucher, yet one is unavailable, please reach out to the merchant for further instructions on how to most appropriately redeem the voucher. 

What if I purchased a deal and the merchant goes out of business?
If a merchant goes out of business before the expiration date on your voucher, please contact us immediately at ladealshelp@latimes.com and you will receive a complete refund on the purchase price for your voucher.

Can I return a voucher, or receive a refund on my purchase?
We do not offer refunds for purchases made on LA Deals daily deals. If you have a problem redeeming your voucher, please let us know, and we will evaluate the situation. 

Do I have to use the full value of the voucher?
Yes, all deals require the maximum value of the deal spent at the merchant upon redemption. You will not receive cash back or store credit, so make sure to enjoy the full value of your voucher.

Other
What about fraud prevention?
To protect against fraud or duplicate copies of the same voucher, each voucher will be tracked by our merchants using an original voucher code.

Is any personal information collected about me when I click on a LA Deals ad?
We take privacy very seriously. Please see our privacy policy for details.

How can I change my credit card on file?
At this time, we do not store credit cards on file. Each time you return to the site and want to purchase an offer, your credit card information will need to be re-entered.

Can I edit my personal information on file?
Yes. Login to your account and update your personal information.

I forgot my password.
If you forgot your password, click on "Sign In" at the top of the page and you will notice a “forgot your password” link to click on. Then fill in your email address and select Request Reset Password Email.